![]() ![]() Please let us know in advance if this is a problem for you.With the help of Attribute Changer you can not only modify file attributes but also date and time stamps. Our engineers need to keep their shoes on for health and safety reasons, but they’ll use covers when they’re inside your house to stop your floors getting dirty. Please keep any dogs or other animals in a separate room, away from the engineer during the installation. It’s best to switch off and unplug electrical equipment like TVs, alarms, and gaming devices while the installation is taking place. It’s good to be aware that your gas and electricity will need to be switched off for about 30 minutes each. Be prepared for the engineer to temporarily switch off your power If your meter’s in a locked room or cupboard or in a communal area, make sure to organise keys and access beforehand, so we can get in. You’ll need to speak to your local Distribution Network Operator (DNO) or the National Grid. If there’s a need to move your existing meter(s), sadly this isn’t covered by your smart meter installation, and it’ll need to be arranged separately. ![]() Typically the dimensions of the smart meters we install are: Smart meters can be a different size to older meters, so it’s important to clear a space around your old meters for easy access. Make it easy for the engineer to get to your meters Your gas and electricity will both be disconnected for about 30 minutes each. Allow enough time for the appointmentĪbout 45 to 60 minutes for each smart meter, so that’s 90 minutes if you’re having both gas and electricity meters replaced. If you’ve forgotten yours or want to set one up, give us a call on 03 (Monday to Friday, 8am till 6pm). If you’re on the Priority Service Register (PSR) and have agreed a password for the engineer to use when they arrive, now’s the time to check that you remember it. If there’s nobody over 18 in your home when the engineer arrives, you may have to pay a £30 fee. Someone over the age of 18 needs to be in the property to let our engineer in, and stay there for the whole time the installer is in your home. ![]() There are a some important things we need you to do before and on the day of your appointment, to make sure everything runs smoothly: 1. ![]()
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